Finding the Truth and Growing in Faith
30 Dec 2010 2 Comments
in Entertainment/News, family, miscellaneous, political, relationships Tags: Christmas, Flight Attendants Bill of Rights, Grinch, Jet Blue, Mayor Bloomberg, New York, Passenger Bill of Rights, Scrooge, Snowpocalypse 2010, State of Emergency, Unions
14 Dec 2010 Leave a Comment
I worked with someone the other day and he was so high-strung, it seemed he was either having a bad day, or one of those people who is very confrontational.
He came to get me and asked if I would be the mediator in a situation he was in with a passenger. He had explained that he had offered this person a meal choice, and when he was told it was no longer available, the passenger became irate, and told him he was obnoxious.
Now, my flying partner was furious, and told him, that “he was going to turn this plane around and have him taken off!”I thought this a bit drastic for this situation and it seemed it could have been handled differently, however, I wasn’t there. So, when he asked, if I thought he should approach the man again, I said, “well, if this man has accepted your offer of the meal, why stir things up again?”
He didn’t seem to want to listen to this advice. I watched his face, as he seemed to be mulling over his own choice of words. “I know what I’m going to say,” he said. “I’m going to tell him, that I hope I’m not going to have any more problems. And I would like you to stand there as a witness.” Hmm, I’m just thinking, I don’t know if I want to be a witness to any of this.
So, I decide to be the one to diffuse the whole episode. What I witnessed was something that got totally out of control. I walked ahead of him and almost made it into the galley, hoping he really wasn’t going to say anything. But he did. He seemed like he was about to change his mind,, and stopped. “Listen, sir, “I hope I’m not going to have a problem with you.” “What? Are you serious? Do you believe this guy?” He looks at the seat partner next to him incredulously and says, I can’t believe this! Now this is bordering on harassment!”
My flying partner says, “Sir I just want to make sure we’re clear on this, and that you understand, and you call me obnoxious. I don’t need to be called names!” “Well you are obnoxious!” He says. “Why because you don’t get your choice of meals?” “No, it’s your whole attitude!”
Then the man next to him, looks at him and says, I think you should stay quiet and I’ll speak.” He looks at my flying partner and says, “listen I have flown over a million miles and I’ve never seen anyone not get their meal choice. The way you came to this gentleman and offered him a choice, and then left, and came back and told him it was no longer available, it just didn’t make sense.”
The flight attendant gets hyped up again, and he says, while pointing his finger, unless he can follow the instructions I give him, I’m going to have the pilots turn this plane around! I will not be talked to like this!”
I stepped in at this point and said, “I think most people do not understand that there is a certain protocol which we must follow and it is a meal choice according to status. We usually offer a second choice, in case the first is no longer available. It is company policy. And yes, many times a customer has had to take their second choice. But I think, my partner’s real issue is the fact that he felt personally attacked by being called, “obnoxious,” when he was only doing his job. It seems both of you are very emotional right now and this is not a good time to deal with this. Yes, the customer had agreed, “I shouldn’t have called him “obnoxious, I meant his behavior was obnoxious.” “Well,”my colleague said, “you should have said that.” “Yes, but,” and then it continued. Before I knew it, I heard the customer saying he was going to be writing our CEO. And the other flight attendant was responding, “Yes, then you need to do that!”
As I was walking away, the customer sidelined me and said, “Hey, am I crazy? What is wrong with him?” Refusing to take sides, and knowing that they both were very keyed up, I said, “no you’re not crazy, and smiled the most neutral smile that I had. Then he said, “Who’s the head flight attendant?” I saw the extreme look of disappointment as I delivered the final blow, “He is.” “Are you kidding me?”
As I was standing there, I was thinking, “This is exactly like the fights my son and my mentally challenged brother have, and I’m the referee. I stand as the buffer. I refuse to take sides and it’s all so silly. The thought of turning a plane full of people around because a guy didn’t get his meal choice, was just as ridiculous turning a plane full of people because of someone being called obnoxions.
I just kept thinking of that mantra in the movie from Anger Management:
I saw two guys in the last row,just laughing. As I walked up they said, we were so curious about the action up there. I said it was a scene straight from Anger Management. “I know.” The guy said. “I could see that flight attendants hands going and his finger-pointing!” “Oh, at one point the passenger even called it a bad comedy.”I said And we started laughing.
So, I had to think about Jack Nicholson’s treatment plan as an emergency backup if this should ever happen again. If I am ever in this situation, I am simply going to give the hotheads instructions to begin singing, “Im so pretty, I’m so pretty….you know the rest. Now one can stay angry when they’re singing that song, and that’s a fact!
03 Dec 2010 2 Comments
I just couldn’t handle it today. I was supposed to have my Guardian Report in month’s ago. But I thought it was by December,because that’s when I did it last year. Because, I was late last year too.
But this year, I picked up my mom up in July. I returned to training, in June. And she was calling me to come and get her in a frantic voice, on my very first trip back. I was so upset, and I couldn’t sleep. I remember being so worried, and I had to tell her, that although, I was going to wait until the next month, I would get her in between trips.
So, needless to say, I was certainly not thinking about a report, that needed to be filed.Now, I had more responsibilities, with her care. My brother,was really easy, compared to the things she needed.
But now, I received a paper from the court, stating that if I didn’t get this report filed I would be “in contempt.”
I had all my trips, back and forth, to New York. I did this last year, so thinking it is not a big deal, I’ll just find some time to finish before the 3 days alloted me for the hearing.
Not so easy. My trip gets messed up with weather.Then I make a crazy flight home in a whirlwind flight with a girl who can run like the wind. I laugh at how she makes the impossible seemingly possible, and now this will be a done deal.
I get home on the 2, and the hearing is on December 6th. I get up early. Get my brother off to school. Praying that my mother rests just a little bit longer. I get on the computer and try to pull up those reports, only to remember that I did a system restore. Oh, yes I did. I wiped out all that information. Everything gone. All that stuff that was so easy, is a difficult task.
And now, I called my attorney’s office,only to be told that it can’t be 3 day’s to the hearing. I think, this can’t be true. So I personally go to the courthouse and speak to the deputy. She tells me, to speak to the secretary.
I speak to her and she says, “Of course, just fax me your info and we’ll give you an extension.” “Yes, that’s great, because I’m leaving on a trip.” I tell her.
Besides the fact that I must take my brother in to have an evaluation with a doctor. (As if anything is going to change) And my attorney needs to sign the documents.
I have all kinds of things going on. I celebrate Christmas and Chanukkah and I realize that my attorney is Jewish.
I go type up the written request and fax it. Today my attorney calls to ask whether I’ve heard anything. “No.” I tell him. “Well, we have to show, or you’ll be in contempt.” he tells me. “Well, then I’ll be in contempt. They told me they’d give me an extension, if I send a written request. This is ridiculous. It’s a matter of paperwork!”
I was talking to my girlfriend after being so overwhelmed to the point of almost crying today. I said, “I’m so sick of all this. I snapped at my mom. I’m probably going to go to jail for not having my report in for my brother,while all the criminals are getting away with murder!” We started laughing. She said, “Yea, did you hear about that woman today, that was arrested for having $200 worth of overdue library books?” “Oh,that will be me!” I told her!
Definitely no good deed goes unpunished! My attorney finally told me to fax him the request and we’ll see what happens.Isaid to him, “Hey it’s Chanukah, what are you doing at the office, anyway? Aren’t you supposed to be at home celebrating?” “I’m putting out fires, here.” He said. “Hmm, Good point.” lol
I guess I am rather contemptuous,at that. Ask people who know me. I’m always flying by the seat of my pants.Perhaps it is the reason, I am a flight attendant. And a contemptuous one, at that. So if I end up in prison, I’m sure, I won’t be on Santa’s nice, list, but, please send me some cookies….oh, and don’t forget to look out for my family!!!!
p in prison, please send me some cookies, and take care of my family!!!!